Lisa Kaufman, CEO – CareGivers of America

Lisa Kaufman, a nationally recognized eldercare advocate, founded Boca Home Care Services in 1998 to provide compassionate and professional care to South Florida’s aging community. Now part of CareGivers of America, the organization continues its mission of delivering exceptional home care solutions to seniors and their families.

Lisa has held leadership roles on both the Florida and National Boards of the Private Care Association (PCA)—the foremost advocacy group for the senior home health industry—including serving as President of the National Board. A dedicated champion for aging seniors, Lisa has testified before the United States Supreme Court and frequently engages with members of Congress to advance senior care initiatives. She also serves on the boards of multiple local non-profit organizations, both within and beyond the eldercare sector.

Cheryl A. Saragossi – Vice President of Operations

With over 23 years of experience in home care, I’ve had the privilege of guiding thousands of families through some of life’s most sensitive and important decisions. As Vice President of Operations at CareGivers of America, my role is to ensure every client receives not only exceptional care—but a true sense of trust, security, and peace of mind.

Throughout my career, I’ve remained deeply committed to helping families navigate care planning with confidence. From developing personalized care plans to matching clients with the right caregivers, I lead our team with a focus on reliability, compassion, and clear communication. I stay closely attuned to evolving best practices in senior care to ensure our services remain a step ahead, always advocating for our clients as if they were my own family.

Whether you’re exploring care for the first time or facing an urgent need, I’m here to help you find clarity, comfort, and solutions that truly work.

Sheryl Cutler – Administrator, Boca Raton & Surrounding Cities

With over 30 years as a Registered Nurse, I’ve seen firsthand how meaningful, loving home care can transform lives. As Administrator for our Boca Raton office, I work closely with families to ensure they feel heard, supported, and never alone in the caregiving journey.

I take great care in matching clients with caregivers who truly fit — not just clinically, but personally — because I know how important trust and connection are in the home. I treat every client like family, and every care plan is made with love, respect, and attention to detail.

When I’m not working, I’m with my own family — and my two sweet dogs — enjoying the same kind of togetherness I hope to bring into your home.

Layann Malcolm – Administrator, Boynton Beach & Surrounding Cities

Caring for others has been my calling since 2006, and every step of my journey — from Home Health Aide to Licensed Practical Nurse — has deepened my love for this work. At CareGivers of America, I feel honored to support families through some of their most vulnerable moments.

To me, it’s not just about providing care; it’s about bringing comfort, listening with empathy, and making each client feel valued and seen. I’m working toward becoming a Registered Nurse so I can continue to grow and give even more to the families I serve.

If you’re navigating care for a loved one, know that I’m here — not just as a professional, but as someone who truly cares about your family like I would my own.

Jenni Scherer – Administrator, Broward County

I’ve been in healthcare for over 30 years, with most of that time devoted to home care, because I believe it’s in the home that people find true comfort and healing. Since joining CareGivers of America in 1998, I’ve poured my heart into building relationships, creating personalized care solutions, and advocating fiercely for the families we serve.

Home care isn’t just my job — it’s part of who I am. I understand the emotional weight that comes with choosing care for a loved one, and I’m here to walk you through that journey with kindness, clarity, and real compassion.

Whether you’re navigating long-term care insurance or just looking for the right caregiver match, I’ll be by your side — as a guide, an advocate, and a partner.

Natalie Lowe – Administrator, Delray Beach & Surrounding Cities

With over 20 years of experience in the home care industry, I’ve built my career around one core mission: helping families care for their loved ones with dignity, compassion, and trust. As the Administrator at Caregivers of America’s Delray Beach office, I oversee our daily operations to ensure every client receives the personalized, attentive support they deserve, and that every caregiver is appreciated for the independence they offer to our clients.

My background in Pre-Law and Psychology, along with a Master’s in Health Administration and Mental Health Counseling, gives me a well-rounded perspective on the emotional and logistical challenges families face. I’m also a Certified Case Manager and have spent over a decade volunteering with SHINE, guiding seniors through Medicare decisions as a trusted counselor.

What drives me most is creating strong caregiver-client matches, walking families through transitions with clarity and care, and making sure no detail ever falls through the cracks — whether it’s onboarding a new client, coordinating long-term care insurance, or just picking up the phone when someone needs to talk.

When you call our office, chances are I’ll be the one answering. And I’ll be with you every step of the way.

Majela Hernandez – Administrator, Miami-Dade County

I’ve helped clients for over 20 years in the South Florida and Miami-Dade communities with heart and purpose. I began my journey in Medicare and Medicaid agencies, working across human resources, quality assurance, and operations, before transitioning into health technology and later founding my own family staffing company. Most recently, I’ve led Caregivers of America’s Miami-Dade office, helping families access the care they need while ensuring regulatory compliance and excellence in matching clients and caregivers.

Senior care has always been my passion. Whether supporting caregivers, building client relationships, or navigating Medicaid waiver programs, I take pride in making a difference in people’s lives. I’m proud to be part of the Caregivers of America team, where compassion and professionalism go hand in hand.

Siobhan Acosta – Administrator, North Palm Beach & The Treasure Coast

I have worked in Palm Beach County and newly the Treasure Coast in home care for over 10 years and feel deeply connected to the families in our community. At CareGivers of America, I’m often the first person you’ll speak to when you reach out for help — and I take that responsibility to heart.

My passion lies in building real relationships, not just transactions. I want every family to feel seen, supported, and confident in the care they receive. From coordinating with doctors to making sure the caregiver-client match is just right, I’m here to make your experience seamless and filled with compassion.

Helping families feel safe and cared for is more than a profession — it’s my purpose. I’m so honored to be a part of your journey.

In a crowded and confusing eldercare landscape, we know you have options. What sets us apart is how we combine big-company reliability with small-family warmth. We’re large enough to offer fast service (often you can start receiving care within a day) and a wide range of specialties (from basic companion care to skilled Alzheimer’s care), but we’re also personal enough to ensure every client is known and treated as an individual.

Whether you’re an adult son or daughter seeking help for Mom or Dad, a spouse in need of respite, or a senior looking for a little extra assistance to stay independent, CareGivers of America is here to support you. With compassion, expertise, and unwavering commitment, we promise to treat your family’s needs as if they were our own.